Course Information

Introduction

Successful events depend on reliable suppliers who deliver products and services on time, within budget, and to the required quality standards. Effective vendor management ensures clear expectations, strong communication, contract compliance, and coordinated delivery throughout the event lifecycle while reducing operational risks and service disruptions.

This five-day course provides practical skills for selecting, contracting, coordinating, and evaluating event vendors. Participants will learn how to define service requirements, negotiate agreements, monitor supplier performance, manage operational issues, and build long-term supplier relationships through practical exercises and real event scenarios.

Objectives

1. Develop vendor management plans that define procurement requirements, supplier responsibilities, service levels, and delivery schedules.
2. Evaluate, select, and negotiate with vendors using structured assessment criteria, technical specifications, and commercial considerations.
3. Monitor vendor performance throughout the event lifecycle and resolve operational issues to maintain service quality.
4. Manage contracts, communications, payments, and compliance requirements to ensure successful supplier delivery.
5. Conduct post-event vendor evaluations and implement continuous improvement practices to strengthen future supplier partnerships.

Who Should Attend?

1. Event Managers responsible for supplier coordination.
2. Procurement and Purchasing Professionals supporting event operations.
3. Venue Operations Managers and Event Coordinators.
4. Logistics and Operations Professionals managing event service providers.
5. Conference, Exhibition, and Corporate Event Planners working with multiple vendors.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.