Day 1:
Introduction to Business Process Re-Engineering (BPR)
Understanding BPR: Core concepts and the strategic importance of BPR in modern organizations.
BPR vs. Continuous Improvement: Differences, overlaps, and the complementary nature of BPR and ongoing improvement initiatives.
Key Success Factors in BPR: Identifying and understanding the critical components for successful BPR implementation.
BPR Methodologies and Frameworks: A look at popular BPR methodologies, such as Hammer and Champy’s 5-stage process model.
Day 2:
Process Analysis and Mapping Techniques
Mapping Current Processes: Techniques for mapping and documenting current processes to identify inefficiencies and bottlenecks.
Tools for Process Mapping: Introduction to tools such as flowcharts, SIPOC diagrams, and value stream mapping.
Identifying Redundancies and Inefficiencies: Analyzing existing workflows to uncover unnecessary steps or redundant processes.
Case Study on Process Mapping: Hands-on exercise to map and analyze a business process from a real-world example.
Day 3:
Redesigning Processes for Cost Reduction and Quality Enhancement
Re-designing Processes: Techniques for creating new, streamlined processes that minimize cost and maximize quality.
Benchmarking and Best Practices: Using industry standards and benchmarks to guide the redesign of processes.
Automation and Technology Integration: Identifying opportunities for automation in the re-engineering process and its role in enhancing speed and efficiency.
Case Study on Process Redesign: Real-life example of a successful BPR project focused on cost reduction and quality improvement.
Day 4:
Change Management and Implementation Strategies
Managing Resistance to Change: Understanding the psychological aspects of change and strategies for overcoming resistance within the organization.
Stakeholder Engagement and Communication: Techniques for engaging stakeholders and ensuring buy-in from employees at all levels.
Implementing New Processes: Best practices for implementing newly designed processes, ensuring a smooth transition.
Post-Implementation Review and Monitoring: Tools for monitoring the effectiveness of new processes and making necessary adjustments.
Day 5:
Measuring and Sustaining Success
Defining Key Performance Indicators (KPIs): How to set measurable goals for BPR projects, including cost, quality, and service speed.
Evaluating BPR Outcomes: Techniques for evaluating the success of BPR projects and ensuring long-term sustainability.
Continuous Improvement Post-BPR: How to build a culture of continuous improvement following BPR implementation.
Final Project and Wrap-up: Participants will present their BPR project proposals, incorporating lessons learned from the course.
