Course Information

Introduction

Digital transformation starts with mindset, not just technology. This five-day course teaches how to spot value, make informed choices, and move teams from ideas to measurable results. You will practice simple frameworks, run real-world exercises, and plan pilots you can implement right away. The focus is practical: align people, data, and processes so digital work delivers outcomes.

Objectives

After this course you will be able to:
1. Diagnose and prioritize digital opportunities using a value-impact approach.
2. Translate business problems into outcome-focused initiatives with clear KPIs.
3. Design and run cross-functional workshops that align teams on customer needs and workflows.
4. Read and use core digital metrics to make evidence-based decisions.
5. Plan, pilot, and scale digital changes with basic change-management and governance steps.

Who Should Attend?

• Product managers (mid to senior level)
• Business unit managers or directors responsible for service delivery
• Transformation or program managers leading digital initiatives
• IT/engineering managers responsible for delivery and operations
• Customer experience, service design, or UX leads

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.