Course Information

Introduction

Automation can remove repetitive work, reduce errors, and shorten cycle times. This course covers core automation concepts, common tools, and practical patterns you can apply to business processes. Through hands-on exercises, participants learn to spot automation opportunities, design simple workflows, and run basic implementations. The emphasis is on skills you can use immediately in operational teams.

Objectives

Identify and prioritize routine processes suitable for automation using value, frequency, and risk criteria.
Map processes and translate requirements into clear automation specifications and acceptance tests.
Select and compare basic automation approaches (RPA, workflow engines, API integration) for common business scenarios.
Build, test, and deploy simple automated workflows using low-code tools or scripting where appropriate.
Define measurable success criteria, monitor runtime performance, and estimate basic ROI and operational risk for automation projects.

Who Should Attend?

Business analysts who define requirements and improve processes.
Operations managers responsible for daily workflows and service levels.
IT or project managers overseeing automation initiatives.
Process improvement specialists (Lean, Six Sigma) seeking practical automation skills.
Team leads in customer service, finance shared services, or HR operations responsible for process efficiency.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.