Day 1:
Introduction to Conflict Management
Overview of conflict and its impact on organizational performance.
Identifying different types of conflicts (interpersonal, team, organizational).
The role of conflict in team dynamics and productivity.
The psychological and emotional components of conflict.
Day 2:
Emotional Intelligence and Conflict
Understanding emotional intelligence (EI) and its importance in conflict resolution.
Developing self-awareness and self-regulation in conflict situations.
Building empathy and social awareness for better communication.
Techniques for managing stress and emotions during conflict.
Day 3:
Conflict Resolution Strategies and Approaches
Overview of various conflict resolution strategies (negotiation, mediation, collaboration).
The principles of negotiation and how to reach mutually beneficial solutions.
Mediation techniques and when to use them effectively.
Collaborative problem-solving and consensus-building in conflict resolution.
Day 4:
Adaptability in Conflict Situations
The importance of adaptability and flexibility in conflict management.
Assessing conflict situations and choosing the right approach.
Handling conflicts in virtual or hybrid work environments.
Developing resilience and maintaining composure under pressure.
Day 5:
Practical Application and Case Studies
Analyzing real-world conflict scenarios and applying conflict resolution methods.
Role-playing and practicing negotiation and mediation techniques.
Group discussions on personal experiences and lessons learned.
Developing a personalized action plan for managing conflicts in the workplace.
