Executive Master in Strategic Finance and Business Leadership

Corporate Governance Executive Master - Governance Strategy

Course ID:   2604270104331LuEMT

Course Dates :          27/04/26             Course Duration :   5   Studying Day/s   Course Location: London,   UK

Language:  Bilingual


Course Category:          Executive Masters


Course Subcategories:   


Course Certified By:  LondonUni - Executive Management Training


* Executive Masters Certificate


Certification Will Be Issued From :  From London, United Kingdom


Course Fees:      £0.00

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https://www.educationandserviceshub.net/2026-training-outlines-short/2604270104331LuEMT
Executive Master in Strategic Finance and Business Leadership

Course Information

Introduction

Objectives

Who Should Attend?

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Course Outlines

Part 1 / 9
Day 1:
Foundations of Customer Service

Understanding the role of customer service in government and private sectors.
Principles of excellent customer service and their impact on organizational success.
Identifying and meeting customer expectations effectively.
Essential interpersonal skills for customer-facing roles: empathy, active listening, and clarity in communication.

Day 2:
Advanced Communication and Problem-Solving Techniques

Developing effective verbal and non-verbal communication skills.
Strategies for handling complaints and resolving customer issues professionally.
Techniques for managing challenging customers and de-escalating conflicts.
Building rapport and trust to enhance customer satisfaction.

Day 3:
Technology and Innovation in Customer Service

Exploring tools like CRM software and chatbots to improve customer interactions.
Using data analytics to anticipate customer needs and personalize service.
Integrating digital and traditional service channels for a seamless customer experience.
Case studies on successful implementation of innovative service solutions.

Day 4:
Tailored Strategies for Government and Private Sectors

Navigating the unique challenges of customer service in government agencies.
Building customer loyalty and brand advocacy in private companies.
Aligning customer service strategies with organizational goals and KPIs.
Addressing cultural and generational diversity in customer interactions.

Day 5:
Creating a Customer-Centric Culture

Fostering a team-wide commitment to exceptional service.
Continuous improvement strategies for maintaining high service standards.
Measuring customer satisfaction and using feedback for service enhancement.
Final group activity: Designing a customer service improvement plan tailored to participants’ organizations.