Course Information

Introduction

Conflict is a natural part of every workplace. When managed effectively, it encourages innovation, improves communication, and strengthens working relationships. When ignored or poorly managed, however, conflict can reduce productivity, damage morale, increase staff turnover, and expose organisations to legal and reputational risks.
This five-day course provides practical techniques for preventing, managing, and resolving workplace conflict. Participants will learn how to identify the root causes of conflict, communicate effectively during difficult conversations, negotiate mutually beneficial solutions, and apply structured conflict resolution methods. Through realistic case studies, role-play exercises, and practical tools, participants will build the confidence to resolve disputes professionally while maintaining positive working relationships.

Objectives

Identify the underlying causes of workplace conflict and assess their impact on individuals, teams, and organisational performance.
Apply effective communication, active listening, and emotional intelligence techniques to prevent and de-escalate workplace disputes.
Use structured negotiation and conflict resolution methods to achieve fair, sustainable, and collaborative outcomes.
Manage challenging conversations, difficult behaviours, and interpersonal disagreements with professionalism and confidence.
Develop workplace conflict management strategies that strengthen teamwork, improve communication, and support a positive organisational culture.

Who Should Attend?

Managers, supervisors, and team leaders.
Human resources and employee relations professionals.
Project managers and department heads.
Customer service, operations, and client-facing professionals.
Anyone responsible for managing teams, resolving disputes, or improving workplace collaboration.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.