Course Information

Introduction

Leaders get results largely through how they communicate. This course teaches concrete tools for briefing teams, giving feedback, running meetings, and managing conflict. Sessions focus on practical practice and immediate application. You will leave with methods you can use in the next workweek.

Objectives

1. Run meetings and briefings that end with clear decisions, named owners, and agreed deadlines.
2. Write emails, updates, and proposals that prompt action and reduce follow-up questions.
3. Give structured feedback and coaching conversations that change behavior while preserving working relationships.
4. Prepare and deliver short presentations that align stakeholders around outcomes, options, and risks.
5. Manage difficult conversations and conflicts using a step-by-step de-escalation and problem-solving approach.

Who Should Attend?

Team leaders / first-line managers
Engineering managers
Product managers
Project and program managers
HR business partners and people managers

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.