Dispute & Claim Resolution, Negotiation & Mediation, Arbitration & Litigation (ECCM Workshop 4) – Certificate Program Outlines

Course ID: 2511247101408EGI

Course Dates :    24/11/25    Course Duration :      5   Studying Day/s Course Location:  Dubai, UAE

Language:   Bilingual

Course Category:          Professional and CPD Training Programs

Course Subcategories: Communication and Collaboration Compliance and Governance Leadership and Management

Alternative Dispute Resolution (ADR) Arbitration Protocols Conflict Management Ethical Decision-Making Legal Compliance Mediation Techniques Negotiation Skills

Course Information

Introduction

In the professional landscape, disputes and claims are inevitable byproducts of human interaction, organizational operations, and contractual agreements. Whether it arises from a breach of contract, workplace conflict, or stakeholder disagreement, unresolved disputes can escalate into costly legal battles, erode trust, and disrupt business continuity. This course is designed to equip participants with the tools and strategies necessary to navigate these challenges effectively, fostering collaboration and preserving relationships. By integrating theoretical frameworks with practical applications, this program addresses the critical need for structured approaches to dispute resolution, negotiation, and litigation management.

The field of dispute resolution has evolved significantly, incorporating insights from behavioral psychology, law, and organizational theory. Yet, gaps remain in how these principles are applied in real-world scenarios. For instance, many professionals lack the nuanced understanding required to differentiate between mediation and arbitration, often opting for adversarial litigation prematurely. Similarly, negotiation skills—though widely recognized as essential—are frequently underdeveloped, leading to suboptimal outcomes. This course bridges these gaps by providing a comprehensive exploration of each method, ensuring participants can select the most appropriate approach for their specific context.

Consider the case of a multinational corporation embroiled in a cross-border contractual dispute. Without a clear understanding of international arbitration protocols, the organization risks prolonged legal proceedings and reputational damage. Conversely, a well-trained mediator could facilitate dialogue, reducing costs and preserving partnerships. Such examples underscore the importance of mastering dispute resolution techniques, particularly in an increasingly interconnected global economy where collaboration is paramount.

This program draws on established theories such as Fisher and Ury’s Principled Negotiation Model and Moore’s Mediation Process Framework , offering participants a robust foundation in evidence-based practices. Additionally, emerging trends like online dispute resolution (ODR) and restorative justice are explored, reflecting the dynamic nature of the field. These insights not only enhance individual competencies but also empower organizations to adopt proactive conflict management strategies that align with ethical and compliance standards.

For individuals, the benefits of mastering dispute resolution extend beyond professional growth; they encompass personal development and leadership acumen. Professionals who excel in negotiation and mediation are better equipped to manage teams, foster innovation, and drive organizational success. At the organizational level, effective dispute resolution minimizes legal liabilities, enhances employee morale, and strengthens client relationships. These outcomes are particularly relevant in industries such as construction, healthcare, and finance, where high-stakes decisions and complex regulations create fertile ground for disputes.

Ultimately, this course represents more than just skill acquisition—it embodies a transformative mindset shift. Participants will emerge with the confidence to tackle disputes head-on, armed with strategies that prioritize mutual gain over zero-sum outcomes. By blending theoretical rigor with hands-on practice, the program ensures that learners are not merely passive recipients of knowledge but active contributors to a culture of constructive conflict resolution.

Objectives

By attending this course, participants will be able to:

Analyze the fundamental principles of dispute resolution, including negotiation, mediation, arbitration, and litigation, and identify their respective applications in various contexts.
Evaluate the strengths and limitations of different dispute resolution methods to determine the most suitable approach for specific scenarios.
Design tailored negotiation strategies using proven frameworks, such as BATNA (Best Alternative to a Negotiated Agreement), to achieve optimal outcomes.
Implement mediation techniques to facilitate productive dialogue and resolve conflicts collaboratively, while maintaining impartiality and neutrality.
Apply arbitration procedures and compliance requirements to ensure fair and binding resolutions in domestic and international settings.
Develop litigation mitigation plans to minimize risks and costs associated with formal legal proceedings.
Synthesize ethical considerations and cultural sensitivities into dispute resolution practices to foster inclusivity and equity.

Who Should Attend?

This course is ideal for:

HR managers seeking to enhance workplace conflict resolution capabilities and foster harmonious employee relations.
Legal practitioners aiming to expand their expertise in alternative dispute resolution (ADR) mechanisms and reduce reliance on litigation.
Project managers in industries such as construction, IT, and engineering, where claims and disputes are common occurrences.
Business consultants and entrepreneurs looking to strengthen negotiation and mediation skills to improve client engagements and partnerships.
Compliance officers responsible for ensuring adherence to regulatory frameworks in dispute resolution processes.


This program is suitable for intermediate learners who possess foundational knowledge of conflict management but wish to deepen their understanding and refine their practical skills. It is also valuable for advanced practitioners seeking to stay abreast of industry trends and innovations.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm