English for Secretarial Outlines
Course ID: 2508250105701ESH
Course Dates : 25/08/25 Course Duration : 5 Studying Day/s Course Location: London, UK
Language: Bilingual
Course Category: Language Skills for Professionals
Course Subcategories:
Communication and Collaboration
Education and Professional Development
Leadership and Management
Administrative Skills
Business Communication
Cross-Cultural Communication
Digital Literacy
Meeting Coordination
Professional Writing
Time Management
Course Information
Introduction
The English for Secretarial course is designed to enhance participants' language skills specifically tailored for secretarial roles.
It focuses on developing proficiency in communication, writing, and comprehension, essential for effective secretarial duties in various professional environments.
This course offers a comprehensive framework for improving English language skills specifically tailored for secretarial roles, ensuring participants are equipped with the necessary tools to excel in their professional responsibilities.
Objectives
• Improve participants' English language skills relevant to secretarial tasks.
• Enhance participants' ability to communicate professionally in English, both verbally and in writing.
• Equip participants with the necessary vocabulary and grammar for effective correspondence, documentation, and interaction.
• Develop confidence in using English in various secretarial contexts.
Who Should Attend?
• Secretaries
• Administrative Assistants
• Executive Assistants
• Office Managers
• Anyone involved in secretarial or administrative rules requiring English language proficiency
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Daily Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Course Outlines
Week 1
Day 1:
Introduction to Professional English for Secretarial Work
Overview of secretarial roles and importance of communication skills.
Fundamentals of business English: Grammar, vocabulary, and sentence structure.
Writing professional emails: Tone, format, and etiquette.
Introduction to formal communication: Letters and memos.
Day 2:
Mastering Written Communication
Creating professional reports: Key elements and formatting.
Writing formal business letters: Best practices and templates.
Email etiquette: Avoiding common mistakes and miscommunications.
Writing clear meeting agendas and minutes.
Day 3:
Verbal Communication and Telephone Etiquette
Phone call etiquette and handling calls professionally.
Developing effective speaking skills: Clarity, tone, and confidence.
Strategies for clear communication in meetings.
Role-playing exercises: Managing calls, taking messages, and scheduling appointments.
Day 4:
Professional Writing for Meetings and Appointments
How to write and manage meeting invitations and confirmations.
Effective note-taking during meetings: Key tips and best practices.
Writing follow-up emails after meetings.
Polite language and communication techniques in business settings.
Day 5:
Advanced Communication Skills and Practical Applications
Handling business correspondence with clients and partners.
Navigating challenging communication scenarios: Conflict resolution through language.
Enhancing active listening and comprehension skills.
Final practice session: Writing emails, taking notes, and engaging in simulated meetings.
Introduction to Professional English for Secretarial Work
Overview of secretarial roles and importance of communication skills.
Fundamentals of business English: Grammar, vocabulary, and sentence structure.
Writing professional emails: Tone, format, and etiquette.
Introduction to formal communication: Letters and memos.
Day 2:
Mastering Written Communication
Creating professional reports: Key elements and formatting.
Writing formal business letters: Best practices and templates.
Email etiquette: Avoiding common mistakes and miscommunications.
Writing clear meeting agendas and minutes.
Day 3:
Verbal Communication and Telephone Etiquette
Phone call etiquette and handling calls professionally.
Developing effective speaking skills: Clarity, tone, and confidence.
Strategies for clear communication in meetings.
Role-playing exercises: Managing calls, taking messages, and scheduling appointments.
Day 4:
Professional Writing for Meetings and Appointments
How to write and manage meeting invitations and confirmations.
Effective note-taking during meetings: Key tips and best practices.
Writing follow-up emails after meetings.
Polite language and communication techniques in business settings.
Day 5:
Advanced Communication Skills and Practical Applications
Handling business correspondence with clients and partners.
Navigating challenging communication scenarios: Conflict resolution through language.
Enhancing active listening and comprehension skills.
Final practice session: Writing emails, taking notes, and engaging in simulated meetings.
