Course Certified By:

Introduction

In an increasingly digital world, the strategic alignment of IT systems and services with organizational objectives is no longer optional—it is critical to sustainable performance, innovation, and resilience. This course, Strategic Management of IT Systems and Services, provides professionals with a structured framework for managing IT functions not just as technical support units, but as strategic enablers of enterprise value.

Grounded in global best practices and supported by frameworks such as ITIL, COBIT, ISO/IEC 38500, and ISO/IEC 20000, the course equips participants with the knowledge and tools to govern, lead, and optimize IT services and systems across the enterprise. Participants will explore how to manage IT operations strategically, integrate service management principles, and deliver measurable business outcomes in a fast-evolving technological landscape.

Objectives

By the end of this course, participants will be able to:

Understand the strategic role of IT systems and services in supporting and enabling business objectives.

Apply governance frameworks and international standards for effective IT service delivery and operations management.

Develop and implement strategic IT service management plans aligned with organizational goals.

Assess and optimize IT infrastructure and service performance using KPIs and continuous improvement models.

Manage IT-related risks and compliance in alignment with enterprise governance structures.

Lead and communicate effectively across IT and business functions, fostering alignment and collaboration.

Utilize tools and methodologies for digital transformation, innovation, and IT-driven value creation.

Who Should Attend?

This course is designed for mid-to-senior level professionals who are responsible for the strategic planning, management, or delivery of IT systems and services, including but not limited to:

Chief Information Officers (CIOs)

IT Directors and Managers

Heads of IT Operations or Service Delivery

IT Governance and Risk Officers

Business Transformation Managers

Enterprise Architects

Project and Program Managers involved in IT

Consultants and Advisors in IT Strategy and Services

It is particularly relevant for those working in large organizations, government entities, financial institutions, healthcare, education, or other sectors where IT is central to mission-critical operations.

Training Method

Program Support

Course Agenda